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May 28, 2010 By Jared Heinrichs Leave a Comment

13.1 Paper jam open input trays then open and close cover

I first off want to say I figured out how to fix this issue using this Knowledgebase. http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl06726

I was working on a HP Laserjet 4100DTN. Here’ is the steps that HP recommends you take in order to solve the jamming issue.

  1. Ensure that paper trays are loaded properly, so that paper can feed from the tray
  2. Check the input area for obstructions, such as paper in the path or visible damage to the paper path near Tray 1.
  3. Remove the print cartridge and lift the green handle attached to the metal plate underneath to check for paper in the paper path.

    NOTE:
    Try swapping the tray and print cartridge with one from different printer, same model. Determine if issue follows the tray or the print cartridge.

  4. Ensure that paper is feeding correctly from the appropriate tray (try using a freshly opened ream of paper).

    1. Inspect the pickup assembly by removing the paper tray in question to look inside the printer.
    2. Locate the rubber roller with a purple, plastic hub (paper feed roller).
    3. Locate the paper pickup assembly that is directly behind the paper feed roller. The paper pickup assembly consists of a shaft with four half-moon shaped rubber and white plastic rollers attached to it.
    4. Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.
    5. Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .
    6. If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
  5. Do not fan paper to separate, bend the ream into a U shape to break the sheets free from one another.

NOTE:
If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information.

NOTE:

How I ended up solving the issue was taking out the tray that the issue. It turned out the pickup roller OF the drawer was almost off the peg. Sliding the roller back to the right until I heard a click resolved the issue.

Filed Under: Computer Hardware Tagged With: How To

May 27, 2010 By Jared Heinrichs 5 Comments

Lincoln MKT 2010 review – Microsoft Sync

You might ask the question: “What is Microsoft Sync”?

I would respond to you that it is a computer system that makes your life much easier by giving you a computer inside your car that is voice aware, touch aware, and can interact with any device using either Bluetooth or with a cable. Did I mention only Ford is the only car manufacturer to give you this option?

You can manipulate the Sync system in you Lincoln MKT very easily. Not only is it very easy and intuitive to use because of the touch and voice input system, it helps with your general safety while keeping you connected with the digital world.

While I am assuming most of you reading this blog a little more technically inclined, I want to personally assure you that using the Microsoft Sync features are a total breeze. Many people have asked me things like:

  1. With all that technology it must be hard to operate. Did you have to read a manual?
  2. It must be distracting while you are on the road.

 

To the people that asked me these questions my response was:

1.) I did get a really good 10 minute overview of the car from the Winnipeg Ford dealership. How ever the icons on the buttons were big and easy to read. The touch screen on the console was bright and easy to read as well. Most items could be reached with very few click. Even better almost all the commands we voice activated using a button directly on the steering wheel. I didn’t have to read the manual.

2.) It isn’t distracting because the size of the screen, the ergonomic position of the buttons and ease of the voice commands.

Because of how Microsoft designed the structure of the commands it was very easy to navigate software. Because all of the commands were on the screen even novices can easily figure out the voice commands.

For example to use you phone to call someone you would hit the talk button on the steering wheel.

  1. You would say Dial
  2. You would confirm by saying “yes”
  3. You would say the phone number
  4. You would confirm by saying “yes”
  5. You would say “Dial” to dial the phone number you dictated to the car.

 

If you have a new enough phone the sync software will automatically import your phone numbers and names into it’s system. You could call a person by using their name as well. With newer phones like my wife’s phone you can dictate to Sync and it will send a text message to a person in your contacts list!

Isn’t that amazing? All text messages sent to the phone are displayed on the screen?

This allows you the ability to keep focus on the road and avoid a ticket from the cops as Texting is/will be ticketable driving offense. Much like it’s competitors Ford’s Sync software can make emergency 911 calls for you. While I didn’t have the need to use it I was told it works quite well.

Small things like welcoming you into the car in the morning or afternoon make the MKT feel like it was from Science fiction story from my youth. “Dave, What are you doing….     Dave?”. The only thing with this “story” is that this isn’t science fiction!

Microsoft Sync can work with your MP3 player as well. I had the chance to use both a Zune,iPod Touch and a SanDisk Sansa. The Zune and iPod could be operated by just plugging in the USB cord into the device and then plugging them into the arm rest. Both devices could be completely controlled through voice commands or the touch screen. The Sansa could only be connected using a male-to-male headphone wire. To credit Sync, the Sansa only has one way communication and therefore all commands must be made on the device itself and you would have no visual information on the Sync Screen.

Going back to the ease of use, I used a couple people (who will remain anonymous) to test just how easy someone without any training would do with the voice commands. The people that tested the Sync Software are self described technology noobs. The hardest thing for them was finding where the voice command button was. Once they got the system started, they easily walked through the voice command and made heir first call very quickly.

This is the lat post in the “Lincoln MKT 2010 review” series. I hope you enjoyed it.

Filed Under: Review

May 25, 2010 By Jared Heinrichs 4 Comments

How to make a name change in Exchange 2007

I’ve been asked this several times of people not knowing how to make changes when either the person’s name was misspelled or the person’s name is changed do to something like a marriage or divorce.

  1. Open up the Microsoft Exchange Console.
  2. Find the user you are wanting to make the changes to.
  3. Right Click the user and select properties.
  4. go to the General tab and change the name.
  5. Go to “User Information” tab and make sure each line is correct
  6. Go to “Email Addresses” tab. Make sure both the SMTP and X400 lines are correct. Normally exchange leaves the old X400 address lying around. I always remove it.

Now that these changes have taken place you might think to yourself. I’m going to test this out! You open outlook and check to see if the Global Address list has been updated. You look and it hasn’t!

The reason for this is Exchange caches the Global Address via the Offline Address Book so that the system feels extremely quick. This caching however is not your friend when you want to see the changes right away. First thing you will need to do is:

  1. Make sure you still have the Microsoft Exchange Console open. If it is not open please open it again.
  2. There will be 3 types of configurations on the left hand side of the console. You want to click on Organization configuration
  3. Under Organization configuration there will be Mailbox. Click on that.
  4. Once you Click on Mailbox, in the main area of the Console you will see 5 tabs. The last one should be “Offline Address Book”. Click it.
  5. Most people will only see “Default Offline Address Book”.
  6. Right Click and select update.
  7. This will force Exchange to get all that data you entered in the first few steps added to the Global Address Book cache.

You are now officially done with working with exchange. If people are still complaining about not seeing the right name you will need to get them to download the most up to date Offline Address book. Again since the client caches the Offline Address Book you will need to make sure the client has the most up to date version. (Note – I really don’t know how long a client will take to get the newer Global Address list. Some clients seem to get it within an hour while others seem to take up to a couple of days)

To update the Global Address list on the machines:

  1. Open Outlook 2003/2007
  2. Click on Options
  3. Click Send/Receive
  4. Click on Download Address Book…

Below are some of the screenshots from the steps above.

Verify Exchange General Properties

Make sure this is all filled in with the correct info.

Verify Exchange User Properties

Verify E-mail Address Tab

This shows how to update the Offline Address Book.

Force Exchange to update it's address book.

Shows how to get Outlook Client to download the latest Offline Address Book.

Force Outlook to download latest Global Address Book.

Filed Under: Microsoft Exchange Server

May 22, 2010 By Jared Heinrichs 2 Comments

How to Add a NAS to Windows 7 libraries

I found this entry in a forum: http://www.sevenforums.com/tutorials/4617-libraries-include-network-folder.html and wanted to keep easy access to the information.

As people begin to use Windows 7, Power Users and even regular users will eventually get around to wanting to expand their Windows 7 Libraries, which I think is an incredible feature, to include NAS locations.  Household NAS’s are now less than $200 for a terabyte, and home users and business users alike are going to be looking for this functionality.

Currently, Windows 7 does not support adding NAS locations to libraries.  I’m not sure why, but hopefully Microsoft deploys that functionality some time very soon.  Apparently, these locations break the Windows 7 backup functionality for that library.

Here’s the quick and dirty for the method I used.

The alternate method involves copying all the data from the NAS folder to a local folder.  One of the reasons for using a NAS to me, is to not have to have that information stored locally on my machine.  Anyway, here’s how I did it:

Method 1:

Create a temporary folder in a location of your choice, for example, I created a folder on my M: drive named “Linked Folders” and then created a sub-folder titled “ISO”.

M:\Linked Folders\ISO

 

Then add that folder to the library.

After adding that folder to the library, delete it. Then open a command prompt with administrator or elevated privileges, i.e. Run As Administrator. 

In case you don’t know, the command prompt program is located under the Start > All Programs > Accessories folder.  Right-Click the Command Prompt program and choose, Run As Administrator.

At the command prompt, type the following command:

mklink /d [path to folder that you deleted with the same name] [path to share location]

 

This makes my command look something like this:

mklink /d “M:\Linked Folders\ISO” \\nas02\public\ISO

 

You should get a message that states that the symbolic link was created.  You should now be able to see content under the library that you added through the link, and you should see a shortcut link in Windows Explorer in the location that you specified.

*** Remember that this will break the library backup, but you can backup the individual locations on your local drives. ***

Method 2

The alternate method is very simple, but keep in mind that ALL the data from the NAS folder will be copied to your local drive.

Right on the network folder or drive you want to include in the library and select “Always Available Offline”.  A sync will start.  You can then add that folder to a library.

Hope this helps someone out.  I really hope Microsoft just comes up with a fix instead of this workaround.

Filed Under: Windows 7 Tagged With: How To

May 21, 2010 By Jared Heinrichs Leave a Comment

Lincoln MKT 2010 review – Technical Specs

The MKT 2010 is the all new luxury crossover from Lincoln. The car features 3 rows of comfort with intuitive technologies. As far as the engine goes, Ford gives owners the option of selecting either the 3.7 Litre V6 or the new 3.5litre V6 EcoBoost Engine. I am using the EcoBoost model that has an estimated 355 horsepower engine. Even with the powerful engine the MKT remains quiet because of the best in class noise, vibration and harshness (NVH) control. There are a couple of reasons why the MKT has such smooth pickup.

  1. Pressurized Direct Injection – This feature helps eliminate the “turbo lag” associated with earlier turbocharged engines. Even with the extra horsepower you can be assured that the MKT has great millage.
  2. EcoBoost – is the global Ford technology that combines direct injection with twin turbochargers and smaller-displacement engine. EcoBoost can match the power of larger aspirated engines yet be better on gas millage.
  3. SelectShift Automatic Transmission – This advance gear box offer the driver between fully automatic and manual control.
  4. New Rear Suspension – features a “one for one” shock absorber ratio. This results in responsive handling, a smooth ride and enables the use of 20” wheels!

Every Lincoln comes with world class panel margins, High tactile quality of interior surfaces/trim as well as the brands signature head turning design. There are many hidden gems that one might not notice at first with this crossover. There are too many thing to list but some of the note worthy items like a:

  1. Cooler
  2. Custom Color Led Cup holders
  3. Lights that light up the area outside your car when it’s dark outside

make this vehicle stand out from other luxury brands.

Upgrades

The Lincoln MKT has many upgrades and features for every budget or need. Some of the features you can choose from are:

  1. Vista Roof with power-assisted front and rear sun shades or Power Panoramic Vista opening roof.
  2. Six or seven passenger variations with two different second row seating.
  3. Power “Fold and Tumble” bucket seats with heating, cooling and power assisted lumbar adjustments
  4. Second row Footrests
  5. Family 7” entertainment system
  6. Microsoft Sync Software
  7. Many color combinations

Premium Innovations

The Lincoln MKT delivers a ton of technologies aimed at making life luxurious for the drive and passengers. Some of these inovations are:

  1. Electronic Power Assisted Steering which enables the optional Active Park Assist.
  2. Active Park Assist can be activated by pressing one button near the stick shift. Unlike competitors that use camera-reliant system, Fords Active Park Assist uses precise ultrasonic sensing system that makes parallel parking a breeze.
  3. Active Park Assist will also work on uphill parking. Again, Ford is the only vehicle manufacturer that has this ability.
  4. Adaptive Cruise Control – You can set and maintain vehicle speed. The Lincoln MKT will use radar to monitor traffic in front of the vehicle. This optional system automatically adjusts the speed and slows the vehicle down to the same speed as the vehicle in front of you.
  5. Push Button Start – allows the driver to enter the Lincoln and start the engine without using the key.Driver carry a special fob as the get close to the vehicle and start the engine by pressing a single button.
  6. SecuriCode Keyless Entry Keypad – allows acces to the MKT by unlocking the drivers door by entering the pre-set 5 digit code. The pad is flush mounted and backlit.
  7. Adaptive Headlights – These lights turn the same directions as the vehicle is turning to allow the driver to see better on turns.
  8. Auto High Beams – This technology allows the car to switch to high intensity when no other vehicles are in range.
  9. Rain Sensing Wipers – Ford has developed an optical sensing system to gauge precipitation to automatically adjust wipers.
  10. MyKey – Allows parents or owners to restrict certain Lincoln MKT features when in the use of a MyKey driver.
  11. Blind Spot Information System – Using radar sensors the MKT can tell if there is an object in your blind spot. The side mirrors will light up orange to alert the driver.
  12. Reverse Camera System – This is a standard feature that uses the navigation screen to display a review shot of your car.
  13. Lincoln Sync – Is standard on the MKT. It is an award winning voice activated communications and entertainment system developed by Ford and Microsoft. It integrates Bluetooth enabled mobile phones and digital media players.
  14. Sync 911 Assist – will notify 911 in the event of an airbag being deployed.
  15. THX II Certified 5.1 Surround audio system with 14 premium audio speakers including a 10” subwoofer.
  16. Collision Warning with Braking – provides a drivers with a heads up audio alarm sound. If the driver does not respond the system will pre-charge the breaks to prepare the vehicle for a very aggressive stop.

I could go on and on about all the technology inside your soon to be Lincoln MKT but until you try one for yourself you won’t realize how magical this technology is and how much safer you will be.

Tomorrow I will be going over the Microsoft Sync Techology in depth.

  1. Day one – Lincoln MKT 2010 review – Overview
  2. Day two – Lincoln MKT 2010 review – HD Pictures
  3. Day four – Lincoln MKT 2010 review – Microsoft Sync

Filed Under: Review

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