This post will go over how to troubleshoot OfficeScan when you can’t log in to the system. There are normally two reasons for this. IIS folders/permissions are corrupt and/or your password is wrong. I will show you how to reset the password as well as using a script from Trend Micro re-create the full program in IIS. I also made sure that these steps do not require any sort of full reboot. IIS service will be toggled so if you are using IIS for a website as well make sure to do this in a time when the website will be least effected!
The most common reason for not being able to login is that you are typing in the wrong password. The first thing that you should do is reset the password.
How to Reset the Trend Micro OfficeScan Password
1.) You must first have access to the server. I tend to do most of my work using “remote desktop”.
2.) Once you log in with remote desktop Open “My computer”
3.) The default directory you will need to go to is:
C:\Program Files\Trend Micro\OfficeScan\PCCSRV\Private
4.) Open the file named: ofcserver.ini
5.) Hit “Ctrl+F” to search – Search for “Master_Pwd”
6.) You will see a line like this:
7.) Edit this line like so: Master_Pwd=70
8.) By doing this you have reset the password to “1”.
9.) Go back to the Web login for TrenMicro OfficeScan.
10.) Enter “1” for your password.
Does it Logg in? If not you are going to need to Delete the current structure in IIS
Open IIS on the server
11.) Find the OfficeScan Virtual directory.
12.) Right Click it and hit Delete.
13.) It will ask you if you are sure you want to delete this say yes.
14.) Copy and paste this info below into batch file called “recreateDir.bat”.
@echo off "C:\Program Files\Trend Micro\OfficeScan\PCCSRV\svrsvcsetup" -uninstall "C:\Program Files\Trend Micro\OfficeScan\PCCSRV\svrsvcsetup" -install "C:\Program Files\Trend Micro\OfficeScan\PCCSRV\svrsvcsetup" -setvirdir "C:\Program Files\Trend Micro\OfficeScan\PCCSRV\svrsvcsetup" -setprivilege "C:\Program Files\Trend Micro\OfficeScan\PCCSRV\svrsvcsetup" –enablessl
15.) Run the “recreateDir.bat” file you created. This will make sure everything on IIS is re-installed. All permissions in IIS are reset as well.
16.) Try to log back into Trend’s Web Interface. If that does not work you should call Trend’s Business support line.
Trend OfficeScan Support line is: 1-888-608-1009