NOTE – You will need to know what the person’s mailbox number is. In the second step you can only open the mailbox if you know what the number is.
Log into the Web administration. The URL will look something like this: https://mas.domain.com/server-common/cgi-bin/login?cookie_probe=1
Once you are logged in on the left hand side there is a column. There should be an item called “NuPoint Web Console”. Click it.
Click On “Mailboxes” and then enter the person’s mailbox number.
After searching for the mailbox number. You will need to click the link in the Number box.
Change the “passcode” and hit save