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You are here: Home / Operating System / Microsoft Exchange Server / Exception type: Microsoft Exchange Data Storage StoragePermanentException

Jun 30, 2009 By Jared Heinrichs 7 Comments

Exception type: Microsoft Exchange Data Storage StoragePermanentException

Exchange 2007 Logo

This post will explain why you might receive this error message if you are using Exchange 2007 or Exchange 2010. You might see this error when a user logs into Outlook Web Access (OWA). It took me a while to figure this out so I hope this helps other people.

This is the exact output of the error.

 
Request
Url: https://www.domain.com:443/owa/lang.owa
User host address: 192.169.1.4

Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: There was a problem accessing Active Directory.

Call stack
Microsoft.Exchange.Data.Storage.ExchangePrincipal.Save()
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostLocally(OwaContext owaContext, OwaIdentity logonIdentity, CultureInfo culture, String timeZoneKeyName, Boolean isOptimized)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Exchange.Data.Directory.ADOperationException
Exception message: Active Directory operation failed on exchange.domain.com. This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0 

Call stack
Microsoft.Exchange.Data.Directory.ADSession.AnalyzeDirectoryError(PooledLdapConnection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)
Microsoft.Exchange.Data.Directory.ADSession.Save(ADObject instanceToSave, IEnumerable`1 properties)
Microsoft.Exchange.Data.Storage.ExchangePrincipal.Save()

Inner Exception
Exception type: System.DirectoryServices.Protocols.DirectoryOperationException
Exception message: The user has insufficient access rights.

Call stack
System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
Microsoft.Exchange.Data.Directory.PooledLdapConnection.SendRequest(DirectoryRequest request, LdapOperation ldapOperation)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)

How to Fix: Exception type: Microsoft Exchange Data.Storage.StoragePermanentException

Go into Microsoft Active Directory and Computers on the Domain Controller.

Find user effected by error message.

Right click user and select properties on user.

image

Go to the “Security Tab”. Click on “Advance”.

image

 

image

Make sure that “Inherit from the parent the permission entries that apply to child objects…” is checked off like you see in the screen shot.

image

This should resolve the error:

Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException

Exception message: There was a problem accessing Active Directory.

Filed Under: Microsoft Exchange Server

Comments

  1. JD says

    Dec 16, 2009 at 11:07 am

    Worked for me; thanks! If anyone is having trouble finding the “Security Tab”, choose “View” > “Advanced Features” in the Active Directory Users and Computers console.

  2. Rob says

    Jan 28, 2010 at 4:56 am

    Thanks! It worked for me.

  3. David Wilhoit says

    Feb 6, 2010 at 6:40 am

    Nicely done, thanks much for this. I’m guessing I’m going to find a lot of this in my environment.

  4. Jugeshwr Mahto says

    Apr 1, 2010 at 9:37 pm

    That option is already check mark. but still i am getting same error massage. please suggest me.

  5. pooran says

    Jun 29, 2010 at 1:38 pm

    tks

  6. Phil says

    Jul 26, 2010 at 10:12 am

    Worked! Thanks!

  7. Carlos Cantu says

    Nov 4, 2011 at 3:04 pm

    Thats Great, Worked!!!!!!

    Thanks

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