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You are here: Home / Networking / Mitel / How to forward voicemails on Mitel Application Suite server to email

Oct 12, 2013 By Jared Heinrichs Leave a Comment

How to forward voicemails on Mitel Application Suite server to email

This post will go over setting up sending voicemail on a Mitel Application Suite (MAS) server to email via SMTP. I’m not sure if Mitel could make it any more convoluted.

There is a couple of things that need to be done:

First Log into MAS and then click on NuPoint Web Console.

Next you will need to know what the users extension is. You can tell under the “Desk phone” column:

01a-mas

Next you need to go under “NuePoint Web Console”.

01-mas

In NuPoint Web console you will need to make a policy. Mitel calls policies “Class of Service” or COS. The COS can be named whatever but we called ours MAS – SMTP. The permission that actually allows you to type in an email address is this (289):

01b-mas

Click on “Mail Boxes”. Enter mailbox number you looked up in the “Mailbox Number” box and hit search.

03-mas

After searching click on the extension number link.

04-mas

You will need to enable the fature first. This is by changing the policy “COS” to “MAS – SMTP”.

05-mas

Make sure you put the person’s proper email address in the UM-SMTP email address box and hit “save”.

06-mas

I hope this helps you setup sending voicemail to email using the Mitel Application Suite (MAS).

Filed Under: Mitel

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