As you can tell the Setup of the Canadian Magicjack number went terribly! I did manage to keep a few screenshots.
The about is the screen for the magicjack. Magicjack works great once it is up and running. I find their software could be better.
Although I am sure they do this so they can SAY they don’t have Ads, I notice how the “Vanity numbers” ad stays on the screen longer then any other information. I’ve already bought the freaking device and I’ve paid Magicjack for my Canadian number. I can’t stand how they use the left side of the software phone to display upgrades for you. Here’s some of the “Ads” that come up on the left side of the software:
Being mostly a soft-phone you’d think that the Magicjack could do better then a traditional phone. One thing I have always hated about most phones is if you have a large amount of contacts you can’t really search for them unless you have a smart phone. Magicjack provides no way of searching your contacts. In fact, Most cell phones allow you to make one contact and have multiple phone numbers to that one contact so you don’t need to make a contact look like:
- Friend 1 (Cell)
- Friend 1 (Work)
- Friend 1 (Home)
I’ve only entered 15 or so people and I’ve already had to make 29 contacts. Since you have to “eyeball” the contact to select them from a list.
Real Phone vs Headset
Since Magicjack is essentially a Soft-phone you don’t need a phone. I think I won’t be using a real phone most of the time with it. As you saw in a previous screen the window looks like a phone. You can just use plug in a headset with the computer and talk into it. This will work fine when MOST of your calls will be outbound. I think if you were getting a lot of inbound calls a real phone might work better unless you setup your magic jack to work like this:
As you see I’ve selected my headset to be used for both Talking and listening. For ringing I am using my computer speakers. If you aren’t going to be able to hear the computer speakers or won’t be near the computer then you will most likely need to use a telephone. To get to this screen of setting up the headset you want to switch to the headset first:
Go to the Menu button and then “Switch to headset”.
Once you switch Magicjack to headset then you have to cick on “Volume/Headset control”.
To switch back to the phone:
Switching back and forth between the headset and phone is easy and there is no delay. I am glad they don’t ask.. “Are you sure you want to switch to the phone/headset”.
As you’ve seen in my previous post on the fiasco that was trying to get a Canadian number the one thing I was surprised to see was that I was given the choice of 3 different phone pools. I can’t remember what the numbers were. One of the pools had no free numbers left. The others had tons of numbers left. Because I have a Canadian number with the 204 area code on it I can be in Winnipeg, or Ottawa, Vancouver and anyone can call me FROM Winnipeg as a local number. Unfortunately if I was in Vancouver someone would still have to call long distance. So in essence the phone doesn’t care where you are, you’ve got a local number to where ever you selected the area code.
The one thing I REALLY wished about the Magicjack from a technology stand point is that it were to use port 80 for communication. Unfortunately because it doesn’t and uses more traditional VOIP protocols,if you are at work and if they have a locked things down on the firewall you won’t be able to use your Magicjack. Here’s an example:
A lot of businesses use ISA server for protecting incoming and outgoing traffic. You’re magic jack would not work unless you talked to your system admin. They would then have to some fooling around with the port rules on the server. If Magicjack were to use port 80, almost every corporation has port 80 open on their firewalls. This would let Magicjack easily work on more networks with one change.
I am happy with my Magicjack now that it is setup. Are there things that could be improved with their software? Definitely! I hope Magicjack starts listening to their clients a bit better. Without us the customer you would be nothing but a whole lot of debt. 😉