QNAP–Twonky Media server doesn’t show folders

I wanted to first off say I am running a QNAP TS-469. I have installed the latest and greatest updates.

Here is what was happened with my Twonky Media Server. The Twonky Media server on my QNAP wasn’t displaying folders even though there were video files inside of them.

I just recently bought and downloaded a course from Udemy called CCNA 2013 On-The-Go Video Boot Camp With Chris Bryant. After downloading the .avi files to my computer I copied the files to the QNAP server. I made very readable directories and copied the videos into each of the folders.

When I viewed the Twonky Media server through both the HTML browser as well as my tv, the new folders refused to show up. I tried re-syncing and clearing the database and nothing seemed to work. I tried renaming the folders just encase it didn’t like how long the folder was or how it was named.

I researched things on the net. Some people were saying that it was a permission issue. I went and looked and everything seemed fine. What I mean by this is, the new files and folder both had the same permissions as other folders and files that worked perfectly on the QNAP Twonky Media server.

I then had the idea to convert the current videos into .mp4’s from the original .avi’s. I used Handbrake to do this. I copied the converted files to the Qnap Twonky Media Server and put them into the same directory as I put the other files. As soon as I did that the folder instantly showed up but only showed the mp4 files and NOT the avi’s.

If you experience something similar you might want to try the same thing. This worked for me and it was how I got my Twonky Media server to show the missing folders.

Here’s an example of all the videos on the server: