** UPDATES **
- Thanks for the people who have shared this link. I also wanted to thank that people who have chimed in on the comments section at the bottom of the post.
- I uploaded a new video of the van making the sound when it was only –14 degrees. There is NO WAY a brand new van should be making this noise. See the new video at the bottom of the review
- Met with J.K. (Sales Manager) from Waverly Chrysler today (2/7/2013). Much like in our sale negotiations he seemed to be stand up guy and good listener. It seems like he really wanted to help facilitate a resolution to these issues. I have been promised an update by Friday on what the game plan is.
- Was emailed today as promised (2/7/2013). Service Manager has been involved.
- I emailed J.K (Sales Manager) from Waverly Chrysler (2/15/2013) at 11:43am. I stated it’s been a week and have heard nothing from the Service Manager. I’ve asked if the service manager does call and we don’t answer to please leave a message so that we at least know he called and what the game plan will be.
- (2/20/2013) My wife started the van in the garage. It was –8 outside. This is just the warmest temp that we’ve recorded that the van squealed at.
- (2/22/2013) This is almost 2 weeks and have not heard back from John or Rudy. I will be calling John this time instead of emailing.
- (2/22/2013) Called John and talked to him. He sounded surprised that Rudy had not called me. He told me to “call back” and talk to Rudy. I am to talk directly to Rudy from now on. He said that Chrysler knows about this issue and is working on it. He said that Rudy most likely didn’t call because there was nothing to update us on.
- (2/22/2013) Called and left a message for Rudy. I left my cell phone and I am waiting his call.
- (2/22/2013) Emailed John letting him know I had called Rudy and left a message. Because we feel we’ve been very patient about everything, I said that I will be talking to Steve Denis if I haven’t heard anything back within a week.
- (2/22/2013) – Text from email from Rudy – GERRY AND MYSELF ARE AWARE OF THE ISSUE WITH YOUR CARAVAN. GERRY HAS BEEN IN CONTACT WITH CHRYSLER SERVICE ENGINEERING AND EXPLAINED THE PROBLEM TO THEM. CHRYSLER ENGINEERING DEPARTMENT IS CURRENTLY WORKING ON A SOLUTION. WHEN A REPAIR IS AVAILABLE FOR THE VEHICLE WE WILL BE IN CONTACT WITH YOU TO SCHEDULE A SERVICE APPOINTMENT TO RECTIFY YOUR CONCERN.
- (2/22/2013) – I emailed back – For the record is this an issue that effects some or a large amount of Chrysler/dodge vehicles? Based on your experience how long has Chrysler vehicles had these types of issues? I will post what he says here
I am writing this review because I’ve seem to have exhausted all other avenues when dealing with Winnipeg Waverly Dodge Chrysler.
I am hoping that using my site as a platform I can maybe persuade Chrysler that if you are going to be giving bad service, you probably don’t want to do it to a person that runs a site that get’s almost 20,000 Unique hits a month. My site targets people in the tech industry who on average make $60,000 – $90,000 a year and would be prime candidates for buying vehicles from you.
These stats are my average hits per week.
Here’s our story
My wife and I bought a 1yr old van from Waverly Dodge Chrysler Jeep. The sales consultant at the time was very friendly and amazing compared to other dealerships we have dealt with. He was kid friendly and made the sales process friendly and not high pressured.
One thing we later thought was… How did he NOT hear the van squeal like this when it first started up? After the sale we added command start. This would mean he would have had to be in the van to start it. He would have definitely heard the squeal. Because the sound only lasts the first minute after turning on the car, we didn’t hear the sound in the 5 minute test drive with the van.
The day after getting the van we noticed it squealed. This squealing to us does not seem normal. We feel that our van has something that is damaged in it. You tell me what you think! The squealing is so loud we can hear it in our house even though the garage is over 15 feet away.
Here’s one of the original video recordings of what the van sounds like:
After having the van in the shop 2 times for the complete weekend, Waverly Chrysler was generous enough to give us a rental van. We were given it for each of the next two times we brought the van in. The van has been in the shop for almost 11 days.
I asked the sales man and he said that “That doesn’t sound normal at all”.
The head mechanic at Waverly Chrysler Dodge Jeep “Gerry” said that “They (Chrysler) make vehicles with so much plastic now that when it gets cold outside they can sound like this”. I asked him “Does this sound normal”. He was blunt and said “This sound is normal”. I told him I’ve owned Chevy, Ford, and Toyota cars. Not once, even on the coldest of days have our vehicles ever come close to making noises like this. The van makes this sound whether it is plugged in or not.
He said that Chrysler has told him that nothing is wrong with the van. He also said that there a ticket opened up on our vehicle. The chances of coming up with a fix are next to nil.
To make matters worse the van also made a very high pitch whistling sound when you turned on the heat. This sound couldn’t be heard until you drove the van for about 10 minutes. Once you reached that 10 minute mark it wouldn’t go away.
What’s funny about this whole “Whistling” issue is my wife (who is a teacher) told the mechanic “I think it’s an air leak that is causing the issues”.
We took our van into Winnipeg Waverly Doge Chrysler 4 times. Finally on the 4th time they finally admitted to hearing the whistling when the van was running. Up till then, they had said no one heard the whistling.
After 4 times at the garage they finally said “It was an air leak” and found the hole.
While the internal high pitch sound has been fixed, the squealing when it turns on has not been rectified. They don’t want us to take the van back because there is nothing they can do.
Please share this with as many people as you possibly can. Maybe we can get the point across to Chrysler that they need to improve their support to customers.
Thanks in advance!
The technician originally said “there’s not much we can do when it hit’s –40. The vans just weren’t designed for this kind of weather”. He started mentioning how vans up in Thompson etc had similar types of problems. Just to prove that this whole thing smells like “Bull dung” I decided to record the van squealing even when it had been sitting in a garage out of the elements and plugged in over night.
As you can see from the video the temp was –14.3 outside. That is no where near –40 and the van still sounds like a wreck.